My Role
Lead User Researcher
Timespan
Jun 2023 - Dec 2023
Tools
Figma, Maze
Delivarable
iOS Mobile prototype
A personal solution for medication management that not only schedules doses and sends reminders but also checks drug interactions and enables easy sharing of medication history.
About
Project Overview
Add
Track
Check
Problem & Goal
Drug-drug interactions (DDIs) can account for 30% of Adverse Drug Reactions (ADRs), which lead to 1.3 million emergency department visits. Our goal is to enhance awareness and understand these risks to minimize adverse effects.
Empathize
Diverse Patients & DDIs
1- Elderly Patients: Risks stemming from age-related factors and poor communication.
2- Patients with Specific Conditions: Issues like inaccurate medical records, polypharmacy, and comorbidities.
2- Doctor Transitions: Discrepancies due to varied records when switching providers.
Because of the sensitive data involved, we targeted adults over 18. Our only requirement for respondents was their use of one or more medications or supplements, considering the diverse range of people experiencing DDIs due to various factors.
A study revealed a 96% gap between patient-reported medications and doctors' assessments. Integrating Electronic Health Records (EHR) raised serious interaction warnings by 20% and combined warnings by 17%.
Patients Perspective
Key Insights: 58 Participants | 10 Questions
Said that their biggest challenge while taking medication was forgetfulness.
67.4%
Followed routine and memory for taking their medication
69.8%
Of participants are not aware of all the interactions between their medications.
Define
Personas
Always on-the-go, comfortable with mobile apps.
Frustrations
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Often forgets to refill medications
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struggles with complex dosing for anxiety and diabetes.
Medical History
Taking SSRIs to deal with anxiety and depression. Recently diagnosed with diabetes.
Goals & Needs
Clear guidance on healthy medication practices and routine impacts.
Tech Literacy
Uses mobile/desktop for work; experiences vision issues.
Frustrations
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Tracking of medications can become tedious.
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Difficulty sharing medical history with new doctor.
Medical History
Taking pain killer for Arthritis and frequently gets steroid injections to help manage pain.
Goals & Needs
A straightforward, automated reminder system and easy data sharing.
App Features
We picked two essential features to tackle primary user concerns: medication forgetfulness and medication interaction,
Patient Journey Map
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Develop
Sitemap | Closed Card sorting
Wireframe
Style Guide
Design choices were carefully selected to evoke a sense of trust, security, knowledge, and support.
Test
Final Usability Test
We executed two distinct unmoderated usability tests, each focusing on a different user flow within the app. You can read the complete result here.
Methodology
Unmoderated usability test
No. Participants
5 participants
No. Tasks
2
Software
Maze
Google sheets
Google docs
Final User flows achieved a 90% success rate, even though 65% of users, experienced misclicks in the first test.
Iteration
Feedback:
"It's easier to add medication directly from the homepage.”
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Home Page has an "Add Medication" button.
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Moved My Medication Usage and Healthcare Articles to the My Health page.
Before
After
Feedback:
"The interaction page has way too much text. It'd be better if it just showed the main stuff."
Design decision
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The new layout enables hiding common interactions while facilitating searches for specific details.
Before
After
Before
After
Feedback:
"Adding filters was straightforward, but I believe organizing the information differently would help its clarity. "
Design decision
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Dropdown titled "More Results" categorizes options to simplify navigation.
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A safety disclaimer was added to streamline the process and enhance clarity.
Design
Interactive Prototype
Navigate through MedVault the prototype
Add a Medication
Add medications to your account with ease. Track existing medications in My Meds.
Add a new medication directly from the homepage.
Select your medication.
Choose the frequency and time for your medication.
Enable the app reminder.
Check for Interactions
Easily check interactions, analyze multiple medications at once.
Get comprehensive info on potential interactions, filter by type, and save for quick access.
Explore various types of interactions.
Add multiple medications to assess potential interactions.
Refine and filter interactions based on different criteria.
Bookmark interactions for future reference.
Due to time and budget constraints, our MVP prioritized essential user needs— adding medications, setting reminders for adherence, and checking for potential interactions.
Additional features identified for future development based on research as below
Medical Devices Integration
Personalized Health Insights
Smart Watch Integration
Health Data Sharing
EHR Connectivity
Live Chat Support
Educational Resources
Considering Next Steps
Unlocking Connectivity